We always strive to render the best quality of services to the persons we serve, stakeholders, and communities. However, we are very aware that sometimes our clients may have grievances, questions of concern or complaints. In the event this applies, please complete the complaint form below to allow our agency to investigate in detail.
If you would like to speak to someone directly please dial 252-353-0100 and ask to speak to someone in the grievance department. We take all complaints serious and will make contact within 72 hours of receiving a completed form.
Please note that you have to right to file a complaint with our local management entities and with NC Governor’s Advocacy Council for Persons with Disabilities. The contact information is listed below:
Eastpointe LME - 800-513-4002
East Carolina Behavioral Health - 877-685-2415
The Beacon Center - 888-399-8021
Governor’s Advocacy Council for Persons with Disabilities (GACPD)
1314 Mail Service Center
Raleigh, NC 27699-1314
Toll Free Voice: 800-821-6922
Monday - Friday / 9am to 5pm